Teacher FAQ

I can't see a conference the office says exists

It only appears once it includes a class you lead. Ask the office to check the class's lead teacher, or that the class was ticked when the conference was created.

Can I change my hours?

The hours are set on the conference by the office and are the same for every teacher. Within them, you decide which slots are open — block the ones you cannot make. If you need different hours entirely, ask the office.

A family booked a time I have blocked — how?

It was booked before you blocked it; blocking never touches an existing booking. Ask the office to move them, or contact the family.

The parent isn't showing up in the call

Check the booking says Parent is in the room. If not, they have not joined yet — the Join button appears for them 15 minutes before the slot. If they are stuck signing in, Email Meeting Link sends a link that works without an account.

Can a colleague sit in?

Yes — open the booking on My Bookings and Add them under staff. They will see it in their own bookings and can join.

Who can read my notes?

School staff — the office and admins — but never parents.

The countdown ended my meeting early

The time clock is set per conference by the office. If you need longer as a rule, ask them for longer slots; on the night, Add 1 minute if it is enabled.

I forgot my password

Forgot password on the sign-in page, or Settings (the menu on your name) once you are in.

I can only do part of the evening

Use My hours on Manage Slots — see Set the hours you are available.

A family wrote something odd in "wants to discuss"

It is only visible to you and the office. If it needs action, tick Needs follow-up from the office on the booking.